Personal Data We May Collect

Depending on how you interact with Ainú, we may collect or receive the following types of personal data:

• First name and last name

• Email address

• Telephone number

• Information provided when creating an account

• Information provided when booking an appointment or registering for an event

• Billing and payment-related information when you purchase or book services

• Information you voluntarily provide when contacting us

• Information you voluntarily provide when subscribing to our newsletter or other communications

• Information you voluntarily provide through forms or other features of the website

We only request information that is relevant to the service or interaction concerned.

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Payment and billing information

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When you book or purchase a session or another service from Ainú, payment and billing information may be processed in order to complete the transaction.

Where payment processing is handled by a third-party payment provider, that provider may process the payment information in accordance with its own privacy policy and terms.

Ainú does not use payment information for unrelated marketing purposes.

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Account Creation

Certain features of the website may allow you to create an account.

When you create an account, we may process the information necessary to create and manage your account, provide access to relevant services, maintain security and communicate with you regarding your account or services you have requested.

You are responsible for ensuring that the information you provide when creating an account is accurate and up to date.

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Information You Voluntarily Provide

Ainú generally collects personal information when you voluntarily provide it, for example when you:

• create an account;

• book an appointment;

• register for an event;

• contact Ainú by email or through a contact form;

• subscribe to our newsletter or other communications;

• make a payment or purchase a service;

• participate in interactive features that we may offer on the website; or

• provide information for another service or purpose offered through the website.

If Ainú introduces additional interactive features in the future, such as public discussion areas or forums, information that you voluntarily post in such areas may be visible to other users and could potentially be collected or used by third parties. You should therefore avoid publishing personal or sensitive information in publicly accessible areas.

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How We Use Your Personal Data

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We may use your personal data for purposes including:

• providing and managing our services;

• processing and managing appointments and bookings;

• processing payments and billing;

• managing your account;

• communicating with you about services, appointments, bookings or enquiries;

• registering participants for events or activities;

• sending requested information and service-related communications;

• sending newsletters or other communications where you have subscribed or where otherwise permitted by law;

• maintaining and improving the website and its functionality;

• maintaining the security and integrity of the website;

• understanding general patterns of website use;

• responding to requests and providing customer support;

• complying with legal obligations; and

• protecting the rights, safety and property of Ainú, our users and others.

We do not intentionally use personal information to create individual commercial profiles for targeted advertising based on your browsing behaviour.

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Website Usage and Activity

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In order to understand which pages and services are useful to visitors and to maintain and improve the website, Ainú may receive or process information about the pages and areas of the website that visitors access.

This information may be used to:

• understand how the website is used;

• improve the content and functionality of the website;

• maintain website performance and quality;

• identify technical problems;

• improve the services offered through the website; and

• obtain general website usage statistics.

This does not mean that Ainú uses browsing activity to create individual advertising profiles or to provide personalised advertising.

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Information Collected Automatically

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When you visit and use a website, certain technical information may be collected automatically by the website platform or by technical service providers.

Depending on the circumstances, this may include information such as:

• IP address;

• browser type and version;

• device or operating system information;

• domain information;

• date and time of access;

• referring website or page;

• technical information concerning the operation of the website; and

• information relating to website performance, security and errors.

This information may be used for website operation, security, quality assurance, troubleshooting and general website usage statistics.

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The website is built and hosted using Wix. Wix may process certain technical information as part of providing, securing and operating its platform and the services used by the website.

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Cookies

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Ainú uses cookies and similar technologies that are necessary for the operation, security and stability of the website.

These may include essential cookies used by the website platform and by features such as online appointment booking.

Ainú does not intentionally use cookies on the website for:

• personalised advertising;

• remarketing or retargeting;

• tracking visitors across unrelated websites;

• social media advertising or similar marketing technologies; or

• creating advertising profiles based on visitor behaviour.

To the best of our current knowledge, Ainú does not currently use Google Analytics to analyse visitor behaviour on the website.

For more information, please see our separate Cookie Policy.

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Third-Party Service Providers and Partners

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Ainú does not sell, rent or lease its client lists or personal information to third parties.

However, we may share or allow access to personal information with trusted third-party service providers where this is necessary for them to provide services to Ainú or to help us operate our website and business.

These may include providers involved in areas such as:

• website hosting and infrastructure;

• online appointment booking;

• payment processing;

• email and newsletter delivery;

• website security;

• technical support;

• event registration or online event services;

• data storage;

• communications; and

• other services necessary to operate Ainú.

These service providers may process personal data on our behalf and are expected to protect the information they process and to use it only for the purposes for which it has been provided or as otherwise permitted by law.

Third-party providers may have their own privacy policies and terms that apply to their processing of personal data.

Ainú may also disclose personal information where required by law or where reasonably necessary to comply with legal obligations, protect our rights or property, prevent fraud or abuse, or protect the safety of users or others.

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Email Communications and Newsletter

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Ainú may send email communications such as:

• appointment confirmations and reminders;

• service-related communications;

• event information;

• newsletters;

• announcements;

• surveys; and

• other communications relating to Ainú and its services.

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Where you subscribe to our newsletter or other marketing communications, we may use the functionality of our email service provider to determine whether an email has been opened or whether a link within an email has been clicked.

This information may be used in aggregated or service-related ways to understand engagement with our communications and to improve our newsletters and services.

This does not mean that Ainú receives or uses the content of your email account.

You can unsubscribe from marketing or promotional emails at any time by using the unsubscribe option provided in the relevant email, where available.

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Re-CAPTCHA and Security Measures

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The website may use re-CAPTCHA or similar technical security measures to protect forms, accounts and other website functionality against spam, abuse and automated activity.

These security measures may process technical information that is necessary to determine whether a request is made by a legitimate user.

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Where a third-party re-CAPTCHA or security service is used, that service may process information in accordance with its own privacy policy.

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Publicly Available Information

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If Ainú provides public areas or interactive features on the website in the future, such as discussion boards, community areas or similar features, information that you voluntarily publish there may be visible to other users.

Please consider carefully whether you wish to disclose personal or sensitive information in publicly accessible areas.

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Children's Privacy

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Ainú does not knowingly seek to collect personal information from children through the website.

Certain Ainú services may have age restrictions depending on the nature of the service concerned.

If you believe that a child has provided personal information to us in circumstances where this should not have occurred, please contact us so that we can take appropriate action.

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Data Retention

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Ainú retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, resolving disputes, complying with legal obligations and protecting our legitimate interests.

The precise retention period may vary depending on the type of information and the purpose for which it is processed.

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Your Privacy Rights

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Depending on applicable data protection law, you may have rights concerning your personal data, including the right to:

• request access to your personal data;

• request correction of inaccurate or incomplete information;

• request deletion of your personal data where legally applicable;

• request restriction of processing in certain circumstances;

• object to certain types of processing;

• withdraw consent where processing is based on consent; and

• receive or request transfer of certain personal data where the right to data portability applies.

You may also have the right to lodge a complaint with the competent data protection authority.

To exercise a privacy right or ask a question about how your data is processed, please contact Ainú using the details below.

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Data Security

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Ainú takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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Changes to This Privacy Policy

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Ainú may update this Privacy Policy from time to time, for example when the website, services, technology or applicable legal requirements change.

The updated version will be published on this page and the “Last updated” date will be amended accordingly.

Where required by law, Ainú will provide additional notice or obtain consent for material changes.

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Contact

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If you have questions about this Privacy Policy, your personal data or the way Ainú processes personal information, please contact:

Ainú Holistic Therapy
Website: ainuinfo.com
Email: ainuinfo@gmx.com
Telephone: +32 474 79 55 60